REFUND POLICY

1. Returns

 

If you’re not happy with your item, you can return it within 14 days of receiving it. Just make sure:

 

• It’s unused, unworn, and in original condition (tags on, no makeup marks, no weird smells)

• You’ve got proof of purchase (like your order number)

 

Return shipping costs are on you unless the item was faulty.

 

 

2. Refunds

 

Once we’ve received and checked the item, we’ll issue a refund to your original payment method. This can take 3–5 working days depending on your bank.

 

Heads up:

 

• We don’t refund original shipping fees

• We don’t refund items damaged from wear and tear, accidents, or misuse

 

 

3. Exchanges

 

Want to swap for a different size or design? No problem—just return the original item and place a new order. We process exchanges the same way as refunds.

 

 

4. Faulty or Wrong Items

 

If we sent you something damaged or incorrect, we’re so sorry. Email us at studio@jinkomoda.com within 7 days of delivery and we’ll sort it—fast.

 

 

5. Sale Items

 

Sale or discounted items are final sale unless they’re faulty. No refunds or exchanges otherwise.

 

 

6. How to Start a Return

 

Email studio@jinkomoda.com with your order number and reason for return. We’ll give you the return address and instructions.